FAQ Lanore Fine Jewelry

Welcome to Lanore Fine Jewelry! We understand that choosing the perfect piece of jewelry is a significant decision. To assist you in navigating our offerings and services, we've compiled a list of frequently asked questions. If you don't find the information you're looking for here, feel free to contact our customer service team for further assistance: hello@lanorefinejewelry.com

General Questions:

  1. What sets Lanore Fine Jewelry apart from other jewelry brands?

Lanore Fine Jewelry is dedicated to crafting exquisite, high-end pieces that reflect both timeless elegance and contemporary sophistication. We pride ourselves on using the finest materials, employing skilled master bench jewelers, and offering unparalleled customer service.

  1. Do you have a physical store, or is Lanore Fine Jewelry exclusively online?

Currently, Lanore Fine Jewelry operates exclusively online. This approach allows us to keep our margins extra tight and  reach a global audience while maintaining our commitment to exceptional craftsmanship and personalized service.

  1. How can I stay updated on new collections and promotions?

To stay informed about our latest collections, promotions, and events, subscribe to our newsletter. You can find the subscription option on our website's homepage.

Product Questions:

  1. Can I customize a piece of jewelry to suit my preferences?

Absolutely! At Lanore Fine Jewelry, we specialize in creating bespoke fine jewelry pieces tailored to your unique taste. Contact our design team to discuss your ideas, and we'll work together to bring your vision to life: hello@lanorefinejewelry.com

  1. What materials are used in Lanore Fine Jewelry pieces?

We use only the highest quality materials. Each piece is meticulously crafted to meet our exacting standards.

  1. How do I determine my ring size?

For the most accurate ring size, we recommend popping into a local jeweler to be sized in person. The next best option is to grab a ring sizer from Amazon.

Ordering and Shipping:

  1. What are the shipping options and costs?

We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated during the checkout process and depend on your location and chosen shipping method.

  1. Can I track my order?

Yes, you can track your order by logging into your Lanore Fine Jewelry account. Once your order has shipped, you'll receive a tracking number and a link to monitor the shipment's progress.

Returns and Exchanges:

  1. What is your return policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 30 days for a full refund. Please refer to our Returns & Exchanges page for more details.

  1. Can I exchange a product for a different size or style?

Yes, we offer exchanges for size or style within 30 days of purchase. Contact our customer service team to initiate the exchange process: hello@lanorefinejewelry.com


Lanore Fine Jewelry Accessibility Statement

Lanore Fine Jewelry is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To accomplish this, we have partnered with Level Access Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our customer service team: hello@lanorefinejewelry.com